New Zealand Diploma in Information Technology Technical Support (Level 5)

In the first six months of this programme you will complete the four courses in the Certificate in Information Technology Technical Support to gain a good grounding in Information Technology. 

You will then complete these four courses, specific to the NZ Diploma in Information Technology Technical Support.

Networking fundamentals

• Identify and discuss the main issues involved in computer networking in the business environment. 
• Explain and discuss the application of fundamental network principles to the design of computer networks. 
• Describe and use physical network components effectively within a computer network. 
• Describe and use software components effectively within a computer network. 
• Describe and explain the use of a range of Internetworking technologies .
• Implement a small client/server network, utilising a modern operating system.

Operating Systems and Application Software

• Understand key operating system concepts focussed on the areas of processor, memory, disk and network. 
• Perform typical file management operations, including secure file access. 
• Perform attended and unattended installations. 
• Install and manage system software and services. 
• Control and manage the boot process. 
• Manage system disks.

Database Concepts

• Discuss how data is used in organisations. 
• Outline the principles underlying database management systems. 
• Apply the basic processes and techniques of database design. 
• Describe the management and administration of a relational database. 
• Using a commercial database management system, create and use a small database.

Technology Support

• Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional customer service. 
• Understand the core “best practices” of an IT service desk as a function and perform troubleshooting and resolve a range of common system problems using appropriate tools and procedures. 
• Manage systems and applications to meet the performance, capacity, and business continuity requirements of an organisation. 
• Understand the issues of implementing service management processes into an organisation and creating a cycle of continuous improvement.

At NMIT all our programmes are developed with industry to ensure you are getting the right skills for the workforce when you graduate. Our connections with industry mean we often get approached by businesses looking for graduates.

NMIT has a purpose-built IT student network, allowing you to practise your skills in IT under real world conditions.

Join a community of like-minded students. Whether you are into networks, websites, design, coding or another niche of the information technology industry - you will find other students who you can share your learning with.

Whether you have previous work experience or are new to the information technology industry, have studied before or are a mature student looking to change your career - our friendly and helpful tutors want to see you succeed.

Academic Requirements

• NCEA Level 2

Alternative Requirements

Applicants (including those over 20 years of age) who are unable to evidence that they meet Academic Entry Requirements, but who can demonstrate acquired skills for tertiary study gained through study, work and/or life experience, may be approved for alternative entry by the Curriculum Manager or delegate.

English Language Requirements

If English is not the applicant’s first language they will need to provide a result from a test or qualification on the acceptable alternatives English Proficiency Outcomes Table.(external link)

Applicants who do not have evidence of English language skills and are a New Zealand citizen or permanent resident, may contact NMIT for an assessment.

• IELTS 5.5 Academic (no lower than 5.0 in any subtest)

IELTS scores used must be taken from a single IELTS Test Report Form and are valid for two years from the date of the test

Note: Applicants who have achieved NCEA Level 3 University Entrance requirements are not required to provide evidence of English language skills.

Other requirements

Students will require access to a recent model computer and a fast internet connection.

Special Entry

In exceptional circumstances an applicant who does not meet the entry requirements may be granted entry to the Programme where they supply evidence to satisfy the Head of Department or delegate of their ability to succeed on the Programme.

Use of software development tools(external link) is made available to Te Pūkenga Nelson Marlborough Institute of Technology by the Academic Partner Program(external link) from Visual Paradigm(external link) for educational use. 

You are required to have your own laptop with these minimum specifications(external link).

Additionally, you'll need a SSD - 128GB Internal SSD of your own.